Refund & Returns Policy

At Cecallis Technologies, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Eligibility for Returns

  • Items can be returned within 14 days of delivery.
  • Products must be unused, undamaged, and in original packaging (including accessories, manuals, and warranty cards).
  • Proof of purchase (order number or receipt) is required.
  • Certain items, such as clearance products, consumables, or hygiene-related items, may not be eligible for return.

Refund Process

  • 1. Request a Return – Contact our support team at [email protected] with your order number.
  • 2. Return Approval – We’ll provide you with a return address and instructions.
  • 3. Inspection – Once we receive the item, our team will inspect it.
  • 4. Refund Issued – Approved refunds will be processed within 5–7 business days to your original payment method.

Exchanges

  • If you’d like to exchange an item (for example, a different model or product), let us know when requesting the return.
  • Exchanges are subject to product availability.

Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.
  • Original shipping charges are non-refundable.

Damaged or Defective Items

  • If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos.
  • We’ll arrange a replacement or full refund at no extra cost.

Contact Us

  • If you have questions about returns or refunds, please reach out:
  • [email protected]
  • +234 703 239 8048